I contacted this company on July 6, and the owner provided me with an estimate over the phone (which was lower than other estimates I had received) and scheduled the work for later in the week. He arrived on time and completed the work quickly. I was very pleased with the finished product--the tub looked like new, and the hole in the bottom was repaired and not visible. In addition, the owner reduced the price as he indicated the hole was smaller than what I mentioned over the phone. I was very pleased with the services I received.